Account Deletion
Request deletion of your account and personal data from a loyalty app running on the Vernio platform
Which account this applies to
Vernio is a platform on which individual businesses — coffee shops, salons, barbershops and others — run their own loyalty app under their own brand. The app on your phone therefore carries the name of that business, not the Vernio name.
So that we can process your request, please include the name of the app or businessthe account belongs to. Without it we cannot reliably identify the account.
How to request account deletion
By email
Send an email to info@vernioapp.com with the subject “Account deletion request” and include:
- the email address you registered with in the app,
- the name of the app or business the account belongs to.
Ideally, send the request from the same email address you registered with — this verifies that the deletion is really requested by the account owner.
What data will be deleted
Once your request is processed, the following will be permanently deleted:
- personal data entered at registration (name, email and, if provided, phone number),
- login credentials and password,
- collected points and the full loyalty program history,
- visit and redeemed reward history,
- the device identifier for push notifications,
- saved preferences and in-app settings.
Deletion is irreversible. Collected points and unredeemed rewards cannot be restored or transferred after the account is deleted.
Processing time
We will process your request within 30 days of receiving it. We will confirm by email to the address the request came from once it is done.
Data that may be retained
In line with legal requirements, we may continue to keep data that has already been anonymized and can no longer be linked to you — for example, aggregate visit statistics for the business. We may also be required to keep certain data for accounting and tax purposes for the period set by law.
Controller and processor
The controller of your personal data is the business whose app you use. Vernio acts as the processor that runs the platform for it. You can send your request to us or directly to the business — it will be handled either way.
Send the request by email